What we need
- The address of the compromised account
- Whether locked or frozen funds are still on-chain
- Your email and a brief description of what happened
- A 1 DOT deposit — returned once ownership is verified
Case intake
Start a recovery assessment.
Share just enough for us to assess whether we can help. The form is designed to keep sensitive material — keys, seed phrases, backups — out of the intake entirely.
Sensitive data warning
Never submit a seed phrase, private key, JSON backup, or any other secret material through this form. We will never ask for any of these.